Encoder does not start after fresh installation

Occasionally when installing Presentations 2Go Encoder on foreign (not UK) Windows installations, you can run into the following start-up error:

Presentation2Go_Encoder_Error.jpg

We have seen this in Korean and Taiwanese situations. In both cases the first characters of the application config file were changed. It should write:

xml.png

 

To fix this, follow the following procedure:

  • Start Notepad as administrator
  • Open  C:\Program Files (x86)\Presentations 2Go\Presentations 2Go Encoder\P2G.Encoder.Wpf.exe.config
  • Check the first row, and change/correct this into : <?xml version="1.0" encoding="utf-8" ?> if it is different.
  • Save the file to it’s original location and start the Presentations 2Go software.

 

 

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