In case your mobile devices shows this message when playing a video from Presentations 2Go, your device might not support the provided video format. By default the Presentations 2Go video server generates both WMV and MP4 (H.264) files. However, older devices or operating systems do not support h.264 yet.
Systems not supporting h.264 mp4 video format
- Android 2.x (Gingerbread); alternative is Webm format; ask your administrator for WebM support
Also on desktops issues can appear with h.264 video format.
- IE6; Use Silverlight or Chrome
- IE7; Use Silverlight or Chrome
- IE8; Use Silverlight or Chrome
-Firefox (older versions);