Uploaded video still processing after many hours

The cause of multiple uploaded videos remaining in "Processing status" can be one of the following:

  1. the files you uploaded cannot be transcoded; Click more... to see if there is are log files The log files indicate the transcoding has started, the progress and possible errors
  2. the transcoding queue is very long; your videos are in line waiting. Click more, in case there are no log files yet, the transcoding has not started yet
  3. the transcoder service is not started;Click more, in case there are no log files yet, the transcoding has not started yet. If this status does not change in 24 hours,  inform your administrator.

 

 

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