Reset configuration file

In case your Presentations 2Go Encoder is suddenly not able to start anymore you might have ran into some hardware driver issues. In some cases when previously active/selected hardware (audio/video capture cards or USB devices) was removed, disabled or defected, the Encoder cannot start anymore.

In such a case you can clear the configuration file. 

  • Click on the Windows Start button
  • Select All Programs
  • Navigate to the Presentations 2Go Encoder folder
  • Now click Clear All Config Data from Encoder

clear.png

  • Now you can configure your settings from scratch

If you still run into trouble, you might try Reset Device Settings in Registry too

Have more questions? Submit a request

Comments